Return Policy
We will happily accept returns/exchanges within 30 days of order fulfillment. Your item must be in the same condition that you received it, unworn, unused, unwashed, with tags, and in its original packaging. Unfortunately, we cannot accept returns on final sale items or gift cards. Items sent back to us without requesting a return first will not be accepted. Return fee of $6.00 will be deducted from the refund amount. There is no fee for exchanges or store credit.
Start a return here.
Damages and Issues
All of our products and orders are thoroughly inspected before shipping. Please inspect your order and contact us immediately if you received the wrong item or if the item is damaged/defective so we can evaluate the issue and make it right.
Refunds/Exchanges/Store Credit
Once your return is accepted, you will be refunded to your original payment method within 10 business days. Exchanges will be fulfilled as soon as the return shipment is received by the carrier. Store credit will be issued as soon as the return shipment is received by the carrier.
Rejected Returns
If your return is rejected for any of the reasons listed above, we are happy to ship the item back to you; however, return shipping costs will be your responsibility. If your return item is rejected, you will be notified via email. Rejected items will be held for up to 14 days while awaiting confirmation and payment for return shipping. If we do not receive a response within 14 days, the item will be discarded. For health and safety reasons, any item deemed unsafe or unsanitary to store may be discarded immediately without the option to have it shipped back.
How to submit a return request:
- Click here.
- Enter your order # and zip code, click Start a Return, and follow the prompts.
If you have questions or need additional assistance, please email us at support@dreamypeachco.com.